Frequently asked questions

It depends on what you want to experience. From September to March the island is a winter wonderland, ideal for hunting the Northern Lights and exploring ice caves — and in December the towns glow with Christmas lights. In June purple lupins bloom across the countryside, and June to August brings the Midnight Sun, milder weather and puffins along the coast. September and October bring golden colours, fewer crowds and enough daylight for a full day of adventure.

Absolutely. Children can watch steam rise from the earth, stand near powerful waterfalls and learn about our history and folklore — and Iceland is one of the safest countries in the world. While many companies have strict age limits, we welcome everyone from seniors to the smallest children.

Follow the three-layer principle: a thermal inner layer, an insulating layer (fleece or wool) and a waterproof, windproof outer jacket. You also need waterproof hiking boots.

It definitely is — Iceland’s tap water is among the cleanest in the world. Bring a bottle and refill it as you go.

The Icelandic Króna (ISK). Iceland is nearly cashless — you can pay even the smallest amounts by credit or debit card.

We prioritize quality and individual attention over high-volume tourism. Comfortable minibuses keep us flexible through the day, and the small-group format gives you direct access to your local guide for questions and stories — you never feel like just another number in a crowd.

A minimum of 4 and a maximum of 17 guests. Small groups mean a more personal connection with your guide, easier conversation with fellow travellers, and the flexibility to visit hidden spots big buses can’t reach.

Modern Mercedes Sprinters, chosen for comfort and reliability — 9-seaters or 19-seaters depending on group size. Each has air conditioning, USB chargers at every seat and Wi-Fi.

We welcome travellers of all ages. We provide baby seats and can take lightweight, foldable wheelchairs or scooters (up to 25 kg). Leave a note in your booking or email us in advance so everything is ready.

Yes — private excursions tailored to your interests, and airport transfers. Contact us through the website or at info@gtice.is for a quote.

Call +354 534 4446 or email info@gtice.is. For urgent matters you can reach Gummi at +354 823 9020. We are also on Facebook chat and WhatsApp, but check those less often.

Across the entire capital area, including Hafnarfjörður, Kópavogur and Mosfellsbær. Whenever possible we pick you up at your hotel; in the city centre, where buses are restricted, we use designated bus stops a short walk from your accommodation.

If your hotel is directly on our route out of the city we can often arrange pickup at no extra cost. Email info@gtice.is to check.

Generally no, unless you’ve booked the Reykjanes tour, which passes through Keflavík — get in touch to coordinate. For other tours we can arrange a transfer for an extra cost.

No. Pickup begins exactly at the time on your booking — be ready at your location then. Because we collect guests at several spots, it can take the driver up to 30 minutes to reach you.

Yes, if you have a clear view of the street. Please don’t wait in your room — drivers can’t leave the vehicle to search the building. Keep your phone on and nearby.

Our vehicles are plain, without large side logos. Look for a sign in the front window with our logo and the name of your tour.

We’ll call the number on your booking. To stay on schedule the driver departs 30 minutes after the pickup start time. A missed pickup is non-refundable.

English. Some of our guides are multilingual and may share a few facts in other languages.

Only where noted (such as on the Snæfellsnes tour). We make regular stops where you can buy lunch, dinner or snacks.

Yes, at every major sight, and we stop at gas stations on longer drives. Most are free of charge.

Yes — free Wi-Fi and USB charging at every seat. Bring your cable.

Very little strenuous walking. We park as close to the attractions as possible, so the tours suit seniors and people with limited mobility.

Typically 45–60 minutes at each main stop, plus 5–10 minute photo stops at viewpoints. Small groups mean no one feels rushed.

The Sprinters have limited storage, so bring a small day pack. If you’re changing hotels with larger suitcases, tell us in advance.

Tipping is entirely optional and never expected. The best way to support us is a review on Google or Viator.

We recommend booking ahead, especially in the peak summer and winter seasons. As long as seats are available we accept bookings up to 2 hours before departure.

We don’t run every tour daily and may close departures that haven’t reached the minimum. If you’re a group of four or more, email us — we may be able to open a departure just for you.

Cancel up to 24 hours before departure for a full refund. Email info@gtice.is or call +354 534 4446.

Refunds are processed immediately once a cancellation is confirmed; it usually takes 7–10 business days to reach your account.

We operate in most conditions, including rain and snow. If official weather alerts make travel unsafe we cancel and offer a full refund or a date change.

We only head out when there’s a good chance. If the lights don’t appear, you get a free second attempt on another night. We don’t refund if the lights aren’t seen — nature is beyond our control.

We always try to be flexible and will reschedule if possible. Otherwise the tour is non-refundable, and we’re happy to provide documents for your travel insurance claim.

We notify you as soon as we can (usually 48 hours ahead or earlier). You can reschedule, upgrade to another tour, join a similar tour with a trusted partner, or get a full refund.